Privacy Policy.

We respect the privacy of people who visit our website and contact us about airport transfers, local journeys, car hire, tours or safaris. We do not use or share personal information except as described in this policy. By using our website or services, you acknowledge the practices described below.

1. About this policy

Airport Transfers Entebbe is a service brand operated by EBB Multiple Services Limited (also referred to as “we”, “us” or “our”). Our address is Entebbe International Airport, with a postal address of P.O. Box 655, Entebbe, Uganda.

This policy describes our approach to personal information collected through website forms, service requests and follow-up communications. It should be read alongside our Terms of Use and Refund Policy.

2. Information we collect

We collect personal information when you fill in and submit forms on our website, make a service request, or contact us to follow up on a requested service. Depending on your enquiry or booking, this may include details you choose to provide, such as your name, contact information, travel arrangements and information needed to respond to your request.

Please provide information that is accurate and relevant to the service you are requesting. Avoid sending passwords, full payment-card details or other sensitive credentials through ordinary email or messaging.

3. How we use information

We use the information we collect to:

• respond to enquiries and provide the services you request;
• coordinate bookings and contact you about your account, travel arrangements or service;
• provide customer support and improve our services and website experience;
• send information about our service offers where appropriate;
• detect, prevent, investigate or address fraud, misuse or illegal activity; and
• enforce our user agreement and take other actions permitted by applicable law.

We aim to use personal information for purposes connected with our services and the interactions you have with us.

4. Retention of information

We retain personal information for as long as reasonably needed for the purposes described in this policy, including handling enquiries and bookings, providing customer support, maintaining relevant records, addressing disputes and meeting legal or operational requirements. The period may vary depending on the nature of the information and the circumstances in which it was collected.

5. Your choices

If we use your contact details to send updates about our service offers, you may ask to stop receiving those communications by emailing info@airporttransfersentebbe.com. We may still need to contact you about an active enquiry, confirmed booking, important service change or other matter directly related to a service you requested.

You may also contact us with questions about personal information you have submitted to us. We will consider your request in light of the information available to us and any applicable legal or operational requirements.

6. Disclosure and sharing

We may make relevant personal information available to our staff when needed to respond to your enquiry or deliver a requested service. Where necessary to fulfil a booking, we may also share limited booking or contact details with service partners involved in providing that service.

We may use or disclose information where reasonably necessary to enforce our user agreement, investigate suspected fraud or illegal activity, protect our services, or comply with applicable legal requirements. We do not disclose your personal information to third parties for their own marketing or advertising practices without your explicit consent.

Third-party service providers, including payment providers where used, may process information under their own terms and privacy policies. Please review those policies before using their services.

7. Security

We use technical and administrative measures intended to reduce the risk of loss, misuse, unauthorised access, disclosure or alteration of personal information. Measures may include access controls and other safeguards appropriate to the information and the way it is handled.

No method of transmission or storage can be guaranteed to be completely secure. Please contact us promptly if you believe information you provided to us has been misused or accessed without authorisation.

8. External links

Our website may contain links to websites or services operated by third parties. If you follow a third-party link, you will leave our website and be subject to that provider’s policies and practices. We recommend reviewing the privacy policy of every external website or service you visit.

We do not control third-party websites and are not responsible for their content, privacy policies or practices.

9. Changes to this policy

We may amend this Privacy Policy from time to time by publishing an updated version on this website. The original policy supplied for this page states that amendments take effect 30 days after the date of posting. Where that notice period applies, we will indicate the relevant update on this page or alongside the published policy.

We encourage you to review this page periodically so you remain informed about how personal information is handled.

10. Contact us

If you have a question about this policy, want to discuss how your personal information is used, or have an unresolved data-use concern, contact our team using the details below.